Placing an order
Ordering with us is easy and secure. Follow these simple steps to place your order:
- Add items to your shopping cart by clicking the ‘Add to Cart’ button located on any product page.
- When you’ve finished shopping, click the ‘Proceed Check Out’ button at the top or bottom right of the page.
- If you’re a returning customer, log in to continue. If you’re a new customer click the guest checkout button.
- Choose a method of shipping and enter your credit or debit card details.
- Click ‘Place Order’ and you’ll be given your order confirmation number.
Our secure server encrypts all submitted information using the highest level of encryption technology available.
PLEASE NOTE: YOUR CREDIT STATEMENT AND INVOICE WILL REFLECT A CHARGE FROM
We accept payment via Major Credit Cards, Personal Check,Money Order or Paypal. Orders paid using Money Orders are shipped immediately on receipt of your payment. Orders paid using Personal Checks are held for 10 business days before they are cleared to ship.
Check or Money Order
We accept checks or money orders denominated in U.S. Dollars for all orders. When you are ready to complete your order and proceed to the Payment section, please select the ‘Pay by Check’ on the payment page and submit your order. NOTE: Payment for orders placed using the Check or Money Order option must be received within 30 days of order placement date or the order will be automatically cancelled.
Please send payments to the following address:
PO. Box 129
TENNENT, NJ 07763
Attn: Customer Service
To expedite processing please be sure to include your order number on the check or money order. For fastest processing of your orders, please consider payment by credit card. Cancelled orders paid by check or money order are eligible for store credit or refund less a 20% Administrative fee.
We accept payment by wire transfer, however due to bank fees incurred by this payment method there is a $25.00 bank processing fee. When making payment via wire transfer we require an additional $25.00 above the total order value in order to cover bank fees. Payments sent via wire transfer that do not include funds to cover the fee will not be processed until we receive the additional funds required to cover the inbound wire transfer fees.
We are required to collect Sales Tax on orders shipping to New Jersey and New York.
When you log into your account to check the status of your order you will be shown one of the following three stages.
We maintain a multi-million dollar inventory at our facility and most items are normally in stock. Typically, your order will ship within 2 business days if not sooner. We make our best efforts to ship your order as rapidly as possible and many orders are processed the same or next day of receipt. Please note that we do not ship on weekends.
We ship in stock items promptly and ship all backordered items as soon as we obtain additional stock from our vendors. All backordered items are shipped sequentially based on the order date. Backordered items are charged separately when they ship under a different order number and they are shipped at our expense. If you have provided us with a valid email address we will let you know when the product is shipped.
Your order may be cancelled if the product requested is no longer available. For promotional items, we reserve the right to substitute items of equal or greater value in the event that your item is discontinued by the manufacturer.